Please note that persons under the age of 18 are not permitted to enter or order products from SW10 Media, however, a parent or responsible adult can order the children’s range for and on the behalf of a minor.
For the purposes of applicable Data Protection Law, we (SW10 Media) are a data controller and therefore we are responsible for, and control the processing of, your personal data in accordance with applicable Data Protection Law. “Personal data” has a legal definition but, in brief, it refers to information from which a living person can be identified. Such information must be protected in accordance with applicable Data Protection Law.
Legal basis for processing your information
Your consent to processing
If you have previously given consent you may freely withdraw such consent at any time. You can do this by notifying us in writing using the contact details below.
If you withdraw your consent, and if we do not have another legal basis for processing your personal data (see above), then we will stop processing it. If we do have another legal basis for processing your personal data then we may continue to do so subject to your legal rights (for which see below).
Please note that if we need to process your personal data in order to operate the Website and/or provide our services, and you object or do not consent to us processing your personal data, the Website and/or those services may not be available to you.
How we collect and use your personal information & data
Unless you wish to agree and accept to participate or subscribe in or to a particular service or any promotional offers, you will only be asked to provide your email address whilst accessing our Website to be included in our newsletter mail outs. Participation in other promotions or competitions may require further personal information, data and details.
However, if you desire to be eligible for an offer through subscription to or other means, purchase a product, join the online community (Online community is not limited or exclusive to any online platform and covers all online aspects) or if you wish to view exclusive or any of our content via the means of admission to or to submit participation in, you may be asked to provide the following information, data and / or details:
Title – Forename - Surname – Postal address either residential, business address or other delivery address – Email address – Payment details, registered bank card address details – and any other information which we deem necessary and appropriate in order to facilitate, process and complete your order or to grant you access and participation to exclusive content, promotions, competitions or other accessible, miscellaneous inclusions.
In addition, we may use your information in an anonymous, aggregate form (so that your individual details are not identifiable) for the purpose of creating and collating statistical marketing information, data compiling and aiding strategy based development, and disclosure to third parties (including without limitation analytics and search engine providers) to assist us in the improvement and optimisation of the Website. In such circumstances we do not disclose any information which can identify you personally.
Where you have provided information as indicated above, please let us know and keep us informed if any of your details or data should change and as a subsequence of you not doing so, it may result in us not being able to continue to fulfil your order and/or maintain our service(s) to you.
Marketing and opting out
Where you have previously ordered products or services from us we may contact you by email and post about similar or related products, services, promotions and special offers that may be of interest to you. We will inform you (during the sale process) if we intend to use your data for such purposes and give you the opportunity to opt-out of receiving such information from us. In addition, and if you have given permission, we may also contact you by email and post about our other products, services, promotions and special offers. We will inform you (before collecting your data) and seek your express permission if we intend to use your data for such additional marketing purposes.
If you prefer not to receive any direct marketing communications from us, or you no longer wish to receive them, you can opt out at any time by sending us an email, calling us or writing to us to inform us that you do not wish to be contacted by us, giving us enough information to identify you and deal with your request. Alternatively you can follow the unsubscribe instructions in emails you receive from us.
In addition, we will not disclose your personal information to business partners and/or third party companies for direct marketing purposes and you will not be contacted by any third party companies for direct marketing purposes.
Your payment information & details and how we protect them
To process orders, we utilise industry-standard secure technology to allow for the encryption of potentially sensitive information. Procedures are in place to keep your data as secure as possible, including but not limited to; Fraud prevention, encryption and Payment Card Industry Data Security Standard procedures. Unfortunately, the transmission of any information via the internet is not completely secure due to its nature. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website or via any third party sites used to secure your payment; any transmission is at your own risk. Once we have received your information and / or data, we will use strict procedures and security features, standards and protocols to try to prevent unauthorised access.
In addition, it is important for you to protect yourself against unauthorised access to your online account and to your computer, so please ensure that you have signed off after accessing your online account with us when using a shared computer.
Cookies are used on this/the SW10 Media site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
If you are an individual, this section sets out your legal rights in respect of any of your personal data that we are holding and/or processing. If you wish to exercise any of your legal rights you should put your request in writing to us (using our contact details below) giving us enough information to identify you and respond to your request.
Please use our online contact support form provided on our website via the following link for general queries or any customer service query you may have and a member of our team will send a response where necessary;
Contact telephone number
Call us free from any eligible UK landline on +44 (0) 203 286 8740